Customer Delivery Driver - Lincoln 2 Extra

Tesco; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Lincoln is seeking a Customer Delivery Driver to ensure the safe delivery of customer orders and deliver exceptional service. The role offers flexible hours with a focus on building relationships with customers and colleagues. Ideal candidates will have a valid driving licence and a passion for customer service.

Benefits

20 days holiday rising to 22 days after 12 months

10% off with Colleague Clubcard

Free wellbeing services

Life cover of five times pay

Pension with matching contributions up to 7.5%

Qualifications

• Warm and welcoming attitude towards customers and colleagues.
• Ability to respond quickly to changing customer needs.
• Energetic and driven to exceed expectations.

Responsibilities

• Deliver customer orders while ensuring van cleanliness.
• Communicate changes and substitutions to customers.
• Manage delivery schedule and customer communication.

Skills

Customer service

Communication

Relationship building

Adaptability

Time management

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Lincoln • Permanent • Apply by 06-Oct-2025

Availability Window
Days From time To time Sun 13:00:00 23:00:00 Mon 13:00:00 23:00:00 Tue 13:00:00 23:00:00 Fri 08:00:00 18:00:00 Sat 08:00:00 18:00:00

Pay
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location

Hours
It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

We will schedule your contracted hours within the availability windows and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your availability matches closely but not exactly, we\'d still love to hear from you.

It is our policy to allow you to read more about the role by reading the available information.

Customer focus
Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands\' End to John O\'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it\'s about helping others and delivering great service with a smile.

The role is hands-on, physical and varied. No two shifts are the same, and customers seek help in many different ways. For most of the day you\'ll feel like your own boss delivering to customers, but there is always a team of Managers and colleagues back at base to support you when needed.

Whether you seek flexibility, job stability or a new career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with Colleague Clubcard (additional card for family)
• Free wellbeing services with resources to support mind, body and life
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you (discounts, shares, cycle to work, etc.)
• Uniform provided and policies to support you for life\'s moments
• Access to colleague networks for diverse backgrounds
• Read more about benefits for colleagues

You will be responsible for

Delivering your part of our customer shopping trip by:

• Ensure the van and trays are clean and tidy
• Leave the back yard clean and free of rubbish; pick up litter as needed
• Wash trays as part of the tray wash process
• Load the van, check van roadworthiness
• Talk to the customer about changes to their order, substitutions, and offer refunds where appropriate
• Take care of products/deliveries as if they were your own
• Explain substitutions to customers and ensure no extra charge
• Deliver during the customer\'s time slot
• Call the customer before arriving if early
• Call the store if running 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit
• Be warm and welcoming with customers and colleagues
• Respond quickly to changing customer needs and embrace change
• Be energetic and driven to deliver beyond expectations
• Share ideas with your Manager on store improvements
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer\'s favourite way to shop, whether at home or on the move. Our core purpose is \"Serving our customers, communities and planet a little better every day\". Serving means more than a transactional relationship; it means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome; we aim to be inclusive and supportive of flexible working and life circumstances. We are committed to an accessible recruitment process.

We may have high volumes of applicants, and some roles may close earlier than advertised to manage applications. Feedback is provided to those who attend interviews.

For more information about us please visit www.tescoplc.com