Customer Delivery Driver - Brooklands Extra

RHR UK; Weybridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery service provider in Weybridge is seeking a Customer Delivery Driver to efficiently deliver customer orders while ensuring cleanliness and organization of the van. Responsibilities include communicating changes to orders, managing time slots, and maintaining a friendly demeanor with customers. Candidates must hold a valid UK driving license and be eager to work flexible hours, with a competitive pay rate starting at £13.35 per hour. Join a team dedicated to exceptional customer service and community engagement.

Benefits

20 days holiday plus personal day

10% off at stores

Access to wellbeing services

Life cover up to five times your pay

Pension contributions up to 7.5%

Uniform provided

Qualifications

• Hold a valid UK / EU / EEA driving licence for at least 12 months with no more than 3 penalty points.

Responsibilities

• Ensure the van and trays are clean, tidy and organised.
• Deliver during the customer’s time slot.
• Inform customers about changes to their order.

Skills

Build relationships with colleagues

Warm and welcoming interactions

Act quickly to changing needs

Energetic and driven

Share ideas for improvement

Job description

Availability Window

• Sun 18:00 – 23:00
• Thu 18:00 – 23:00
• Fri 18:00 – 23:00
• Sat 18:00 – 23:00

Pay & Hours

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too.

Responsibilities

• Deliver your part of the customer shopping trip by ensuring the van and trays are clean, tidy and organised.
• Leave the back yard clean, tidy and clear of rubbish, picking up litter as you see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short‑code items and substitutions, and offer a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were your own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if arriving early.
• Call the store/centre if running 30 minutes or more late.

Qualifications

• Build relationships with colleagues to create team spirit, working together to ensure the store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Share ideas with your Manager and other colleagues on how you can improve the store for customers.
• Hold a valid UK / EU / EEA driving licence (full or automatic only) for at least 12 months with no more than 3 penalty points.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at pay‑day weekends – save up to £2 a year with your Colleague Clubcard with an additional card to share with family.
• Access to free wellbeing services with a range of resources to support your mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. We celebrate diversity and recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to discuss how this can work for you.

Note

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit.