Customer Delivery Driver - Braintree Great Notley Superstore

Tesco; Braintree; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Braintree is seeking a Customer Delivery Driver responsible for delivering customer shopping orders. You will ensure a high level of service and maintain the cleanliness of vehicles used. The ideal candidate must have strong customer service skills, a valid driving licence for at least 12 months, and a passion for teamwork. Flexible working options are available.

Qualifications

• Build relationships with colleagues and customers.
• Act quickly to respond to changing customer needs.
• Have a valid driving licence for at least 12 months.

Responsibilities

• Deliver customer shopping orders during a specified time slot.
• Maintain cleanliness of the van and trays.
• Communicate with customers about their orders.

Skills

Relationship building

Customer service

Adaptability

Problem-solving

Teamwork

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Braintree • Permanent • Apply by 09-Oct-2025

Availability Window: Days the candidate is available to work include various times during the week. Times are provided by the employer and scheduling will be based on these windows with 3 weeks' notice of shifts. Flexible working is considered if availability aligns closely with advertised times.

Salary: Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

The policy is to offer new colleagues a minimum of 16 guaranteed hours each week. Part-time options down to 12 hours are possible.

Click here to read more.

Customers are at the heart of everything we do.

Responsibilities

You will be responsible for delivering your part of the customer shopping trip and ensuring a high level of service, including:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

Requirements

You will need to:

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within the store.
• Be energetic and driven to deliver beyond expectations, balancing home and work.
• Share ideas with your Manager and other colleagues on how we can improve our store for customers.
• Have a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

About us

Our vision at Tesco is to become every customer’s favorite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and that you can be yourself at work. We are a place where Everyone's Welcome.

We welcome flexible working discussions and understand differing life circumstances. If you are starting your career, changing careers, or balancing other commitments, talk to us during your application about how we can support.

We are proud to have Disability Confident Leader accreditation and aim to provide an inclusive and accessible recruitment process. For information on accessibility support, please read the available details.

Please note: Tesco will recruit individuals who meet the school leaver's age requirements. For country-specific information, please read the guidance.

We may close applications earlier than advertised if volumes are high. Feedback is provided to interviewees upon request.

For more information about us please visit www.tescoplc.com