Customer Delivery Driver

John Lewis Partnership; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major retail company is seeking a Customer Delivery Driver in Southend-on-Sea to deliver high-quality products and provide exceptional service. Responsibilities include preparing delivery routes and assisting customers with their shopping. The ideal candidate must possess a valid UK driving licence and strong customer service skills. This part-time role offers flexible hours, with the potential for early starts, late finishes, and weekend shifts. Join a dynamic team committed to excellence in customer service.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Previous experience in a driving role and knowledge of chilled vehicles is welcomed.

Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries.
• Ensure all vehicle safety checks are complete on your van.
• Act as an ambassador for the Waitrose brand while on the road.
• Help customers with their shopping and build rapport.
• Support the shop team with general shopkeeping tasks.

Skills

Great customer service skills

Time management skills

Ability to cope with physical requirements

IT literate

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to its nature, you need to be 18‑years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensure all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Act as an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Help customers with their shopping and build a rapport with them based on trust and service.
• Support the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you’ll need

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Ability to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
• Comfortable working independently with the ability to be self‑motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed.

24 hours of part‑time work across seven days to include early starts, late finishes, evenings and weekends.

The partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.