Customer Delivery Driver

John Lewis Partnership; Coulsdon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail partnership seeks a Customer Delivery Driver in Coulsdon. You will ensure safe and timely deliveries of Waitrose products while providing excellent customer service. The role requires a valid UK manual driving licence and offers part-time hours. Additional pay for night shifts and a supportive work environment are part of the package. Join a team that values colleagues as Partners and supports your well-being.

Qualifications

• Must be 18 years or older to work in this role.
• Able to cope with physical requirements such as lifting crates and walking up staircases.
• Previous driving experience is a plus but not required.

Responsibilities

• Check delivery routes for the day.
• Perform vehicle safety checks to ensure road compliance.
• Provide excellent customer service while delivering.

Skills

Customer service skills

Manual driving

Education

Full valid B-Category UK manual driving licence

Job description

ABOUT THE ROLE

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors.

• You’ll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas. In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18‑years or older to work in this role.

Key Responsibilities

You’ll typically start your day in store and you’ll be responsible for :

• Checking your delivery routes for the day.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider CFC team when required with general shopkeeping tasks.

Essential skills / experience you’ll need

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).

Desirable skills / experience you may have

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed, however, we’ll give you all of the training you need to perform at your best, everyday.

To learn more about this role, please copy and paste this link into a new browser window :

Closing Date :

January 5, 2026

Pay : £14.96 Hourly

Contract Type : Permanent

Hours of Work

Part‑time 30 hours per week across Friday / Saturday / Sunday / Monday. Start times from 05:00‑08:00.

Job Level : Partnership Level 10

Where You’ll Be Working

Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, CR5 2HR

ABOUT THE PARTNERSHIP

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter‑hour contracts, where possible. Please discuss this further with the hiring manager during your interview.