Customer Coordinator

Parkside Recruitment; Bracknell; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global client in Bracknell is seeking an experienced customer coordinator for a minimum of 6 months. You will handle customer communications, support those in financial difficulty, and ensure compliance with regulations. The ideal candidate has experience in motor finance or customer service and possesses strong organizational and communication skills. This position offers flexibility with remote work options and requires working on Saturdays and bank holidays. Join a compassionate team dedicated to excellent customer service.

Qualifications

• Previous experience in motor finance or customer service environment.
• Ability to build relationships and show compassion.
• Good organizational skills to prioritize and multitask under pressure.
• Strong team player.

Responsibilities

• Handle inbound and outbound calls to customers.
• Respond to customer emails and letters professionally.
• Maintain accurate records of interactions and transactions.
• Support customers experiencing financial difficulties with care.
• Ensure compliance with relevant policies.
• Liaise with external partners for support.
• Identify and report potential fraud cases.
• Achieve a high pass rate on quality assurance.

Skills

Customer service

Compassionate communication

Organizational skills

Team collaboration

Job description

Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 Months.

Main Responsibilities

• Handle inbound and outbound calls from customers to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to customers who are experiencing financial difficulty, challenging personal circumstances, or are vulnerable, with compassion and understanding.
• Ensure compliance with relevant policies and legislation, particularly regarding forbearance and vulnerable customers.
• Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed.
• Identifying and referring to any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
• Achieve a high pass rate on quality assurance conducted on your interactions.

Qualifications, skills, and experience

Required

• Previous experience in motor finance and / or a customer service environment.
• Great communicator with the ability to build relationships, being compassionate and considerate.
• Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure.
• Strong team player.

Desirable

• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.

This role is subject to satisfactory references to include a DBS Check and Financial Check.

Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again, providing there is no business requirement to attend the office.

The working hours are 35 hours, 9-5, Monday to Friday. There is the option to take a 30-minute lunch over 4 days, so that the fifth day will be a 2 pm finish.

This early finish will vary to ensure that there is good resource coverage within the team.

There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.

Interested? Please apply.