Customer Consultant Tunbridge Wells

THE BODY SHOP; Royal Tunbridge Wells; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading ethical beauty brand based in Royal Tunbridge Wells seeks a Retail Consultant to support sales and provide exceptional customer service. You'll engage with customers to understand their needs and recommend suitable products while upholding the company's values. Ideal candidates will have strong interpersonal skills, effective communication, and a passion for retail and beauty.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Effective communication and listening skills.
• A genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers and recommend suitable products.

Skills

Interpersonal skills

Effective communication

Passion for beauty

Customer service experience

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots are integral to everything we do, from iconic window posters and vegetarian products to impactful campaigns. We are unafraid to stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mould naturally, and seeking someone who is not afraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to company procedures and policies.

More about the role

With over 2,000 products designed to suit every customer’s preference, our team is on-hand to engage with customers daily. We take the time to understand their needs and recommend products that make them feel good. Many products are packed with natural ingredients sourced ethically through Community Trade programmes, so when advising customers on skincare, we're helping communities build better lives.

As a part of our team of Consultants, you will offer expert advice and share insights into The Body Shop’s products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find solutions suited to their preferences and lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is ideal.
• Effective communication and listening skills.
• A genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose