customer consultant

The Body Shop; England; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading ethical beauty brand is seeking part-time Consultants to support store management in driving sales and delivering exceptional customer service. You will engage with customers, provide product advice, and uphold the company's values. Ideal candidates should have strong interpersonal skills, a passion for beauty, and effective communication abilities. Open availability for shifts is essential. Join a team that prioritizes ethical practices and empowers communities while promoting beauty products.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• Genuine passion for beauty and the retail industry.

Responsibilities

• Support store management team in driving sales and profit.
• Provide exceptional customer service on the shop floor.
• Offer expert advice to customers about products.

Skills

Strong interpersonal skills

Customer service experience

Passion for beauty

Effective communication

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976 she had a vision. Business as a force for good thats us. Over 40 years later were proud to be pioneering cruelty‑free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real in every way possible. Our activist roots remain a huge part of everything we do from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2000 exciting products designed to suit every customers preference theres a lot to choose from so our team are on‑hand to talk with customers every day. We take the time to learn our customers needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients many of which have been sourced ethically using Community Trade programmes — so when we advise a customer on their skincare regime were not just selling them an ideal were actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and theretail industry
• Open availability for evening weekend and holiday shifts.

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose

Required Experience

Contract

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type

Part‑Time

Experience

years

Vacancy

1