Customer Concierge & Store Safety Advocate

MARKS&SPENCER; Belfast; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail store in Belfast seeks a proactive individual to enhance the customer experience while ensuring a safe shopping environment. The ideal candidate will confidently engage customers, provide assistance, and act as a visible security presence. Key skills include strong communication, natural empathy, and the ability to deter suspicious behaviors. This role offers the opportunity to work within a collaborative team focused on creating a friendly atmosphere for shoppers.

Qualifications

• Must be confident and friendly with a natural presence.
• Strong communication skills are essential for engaging customers.
• Ability to remain focused on greeting customers and deterring suspicious activity.

Responsibilities

• Provide a visible presence to customers at the start of their shopping journey.
• Welcome customers with a smile and appropriate greetings.
• Assist customers in navigating the store and provide help as needed.

Skills

Confident presence

Strong communication skills

Ability to deter suspicious activity

Natural empathy with brand values

Self-motivated

Good observation skills

Job description

A leading retail store in Belfast seeks a proactive individual to enhance the customer experience while ensuring a safe shopping environment. The ideal candidate will confidently engage customers, provide assistance, and act as a visible security presence. Key skills include strong communication, natural empathy, and the ability to deter suspicious behaviors. This role offers the opportunity to work within a collaborative team focused on creating a friendly atmosphere for shoppers.