Customer Chat Support Online (Work from Home)

Mashreq Bank; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

A dynamic online job platform in the UK is seeking a Customer Chat Support representative to deliver outstanding service via online chat. You will ensure customer inquiries are addressed efficiently from your home. Key qualifications include strong communication skills and a customer-centric mindset. This fully remote position offers flexible hours and a supportive team environment.

Qualifications

• Previous customer support or online chat experience is a plus.
• A dedicated and quiet workspace at home.

Responsibilities

• Respond to customer inquiries via online chat in a timely manner.
• Work closely with cross-functional teams for comprehensive support.

Skills

Strong written communication skills in English

Exceptional problem-solving abilities

Customer-centric mindset

Ability to multitask

Proficient computer skills

Tools

Customer service software

Job description

Overview

The Elite Job is a leading name in the online job market, known for its commitment to excellence and its dedication to providing remote work opportunities. We pride ourselves on fostering a dynamic and inclusive work environment where talent and innovation thrive. With a strong focus on customer satisfaction and support, we are currently seeking dynamic individuals to join our team as Customer Chat Support professionals, working from the comfort of their own homes.

Position Overview:At The Elite Job, we believe in delivering top-tier customer service through efficient and friendly online chat support. As a Customer Chat Support representative, you will play a pivotal role in ensuring our customers inquiries are addressed promptly, professionally, and with a personal touch.

Key Responsibilities

• Respond to customer inquiries and resolve issues via online chat in a timely and efficient manner.
• Maintain a positive and empathetic attitude when interacting with customers.
• Work closely with cross-functional teams to provide comprehensive support and solutions to customer problems.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay up to date with company products, services, and policies to offer accurate information to customers.

Qualifications and Skills

• Strong written communication skills in English.
• Exceptional problem-solving abilities.
• Customer-centric mindset with a passion for delivering outstanding service.
• Ability to multitask and manage time effectively.
• Proficient computer skills, including familiarity with customer service software and systems.
• Previous customer support or online chat experience is a plus.
• A dedicated and quiet workspace at home.

Work Environment

• This is a fully remote position; you will be working from the comfort of your own home.
• Flexible working hours to accommodate various time zones.
• Access to our online training resources and a supportive team to help you succeed in your role.

How to Apply

If you are a motivated individual looking for an opportunity to join a dynamic and forward-thinking company that values your skills and dedication, we invite you to apply for the position of Customer Chat Support Online at The Elite Job.

Join us in creating a world-class customer service experience from the comfort of your own home. The Elite Job is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.