Customer Care Technician - Site based

Linsco; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm is seeking a Customer Care Technician to support office staff with technical advice and perform repairs on-site in Castle Donington. This permanent role requires high-quality work to NHBC standards and collaboration with service teams. Applicants should have relevant experience and a proactive approach. Competitive salary offered and applications through CV submission.

Qualifications

• Ability to assist office-based staff with technical solutions.
• Experience in carrying out repairs and completing works.
• Familiarity with NHBC/LABC/Premier standards.

Responsibilities

• Assist with repairs and remedial works at sites.
• Organize and prioritize workload for customer appointments.
• Complete works to a high standard on time.

Skills

Technical advice

Workload organization

Quality control

Job description

Overview

Role: Customer Care Technician - Site based
Location: Castle Donington
Salary Negotiable depending on experience, package and bonus
Type: Permanent role

The role

To assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.

• To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties
• To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments
• To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
• Ad hoc duties on closed site and assist with any customer ready inspection works when required
• To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects
• Provide feedback on subcontractor quality issues
• Work as part of a team and provide support to the Customer Service Manager and Coordinators
• Carry out work in a safe, cost-effective manner and look for opportunities to reduce costs and improve standards

For more information please apply with an updated CV, or contact Jennifer directly

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.

Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence

Job Information

• Job Title: Customer Care Technician - Site based
• Company: Linsco
• Location: Competitive
• Posted: Sep 29th 2025
• Closes: Oct 30th 2025
• Sector: Construction
• Contract: Permanent
• Hours: Full Time