Customer Care Specialist Inbound Phone Support

Remote Jobs; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote service provider is seeking energetic Customer Service Specialists for full-time, virtual careers. In this role, you will interact with customers, resolving their questions and needs over the phone. The position requires problem-solving abilities and strong communication skills in a fast-paced environment. Ideal candidates will have experience in customer service and must maintain a professional demeanor under pressure. This is a remote position with competitive hourly pay ranging from $14 to $16.

Qualifications

• Experience in a customer-facing environment resolving issues over the phone.
• Ability to engage customers to understand their questions/issues and deliver solutions.
• Demonstrated aptitude for problem-solving in a high-volume setting.

Responsibilities

• Interact directly with customers via phone.
• Utilize the company’s technology to connect with partners.
• Analyze customer needs and provide tailored solutions.

Skills

Customer service

Problem-solving

Communication

Ability to handle high volume calls

Job description

HONK is transforming the towing and roadside assistance industry by turning high‑stress automotive moments into seamless, brand‑enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

We are seeking energetic, service‑oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full‑time, virtual/work‑from‑home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day‑to‑day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast‑paced environment where proven performers are recognized and rewarded.

HONK is a 24x7 environment, and we have several full‑time shifts available.

Responsibilities

• Interact directly with customers via phone
• Understand the company’s scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
• Utilize the company’s proprietary technology to connect members with our nationwide partner network
• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
• Think outside of the box to solve all customer issues that may arise through unprecedented customer service

Preferred Experience

• Experience in a customer‑facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution that surpasses expectations
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem‑solving; ability to determine solutions for customers (consultative sales approach)
• Fluency in English. Spanish a plus

Additional Requirements

• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to an Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
• It is preferable that you have experience working from home and have equipment that supports a work‑from‑home environment

$14 – $16 an hour

About HONK

At HONK, we’re a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote‑first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

Equal‑Opportunity Employer Statement

HONK is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Location

Remote