Customer Care Specialist

Vaisala Oyj; Birmingham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A global measurement technology company is seeking two Temporary Customer Care Specialists in Birmingham, UK. You will act as the primary interface for customer interactions, documenting experiences and collaborating with teams to improve service quality. This role provides a unique opportunity to join an international team dedicated to leading customer experiences with hybrid working flexibility. Successful candidates should have strong customer service backgrounds and proficiency in CRM tools.

Benefits

Hybrid working flexibility

Opportunity to contribute to a global team

Engaging in meaningful customer service improvement

Collaboration within a diverse team

Qualifications

• Experience as a direct point of contact in customer-focused roles.
• Ability to work effectively as part of a team and independently.
• Desire to develop and grow with eagerness to learn new things.

Responsibilities

• Function as the primary interface with customers via various channels.
• Document customer interactions accurately in the CRM.
• Provide feedback to shape department operations and customer experience.
• Collaborate with cross-functional peers to enhance customer satisfaction.

Skills

Customer-focused experience

Fluent in English

Microsoft Office proficiency

CRM tools proficiency

Salesforce experience

Adaptability

Job description

You will be part of our Weather Customer Frontline team. Customer experience is one of the key focus areas for Vaisala. You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service. As a Customer Care Specialist, you will take care of our global customers across multiple industries. As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.

• Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
• Training our integrated AI solution in escalation practices.
• Collaborating with cross functional peers to exceed customer expectations and discover opportunities for improvement.
• Providing feedback that will help shape the Customer Frontline department's operations and further develop the customer experience.
• Working with various stakeholders throughout the organization and across the world. Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships.
• Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
• Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
• The desire to develop and grow, with an eagerness to learn new things.
• Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
• Fluent in English, both written and spoken.

Location: Birmingham, GB

Why join us?

• Be part of an ambitious journey - Join a global team working toward an industry-leading customer experience, with each team member playing a vital role in achieving our goals.
• Drive meaningful change - Contribute to shaping the future of our customer frontline operations and help refine our ways of working to better serve customers worldwide.
• Work with a diverse, dynamic team - Collaborate with an international team, where continuous improvement and cross-cultural connections support our global customers in selected channels.
• Hybrid flexibility - have the flexibility for hybrid working, with at least 1 day a week expected in the office.

We are looking for two Temporary Customer Care Specialist to join our Customer Frontline team for 6 Months at our Vaisala Birmingham office, UK. Join a global team dedicated to leading customer experience, where you'll help shape our ways of working and make a direct impact on how we serve customers worldwide. Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,400 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.