Customer Care & Scheduling Specialist

Guidant Global; Oldham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy services firm in the UK is seeking a Customer Care Advisor / Planner to oversee customer interactions and scheduling. The ideal candidate will possess strong organisational skills and experience in customer service, with a valid UK driving license. This position offers a competitive hourly rate and the chance to work in a dynamic environment focused on delivering top-quality service.

Qualifications

• Strong organisational skills to manage tasks efficiently.
• Proven customer service capabilities in a professional manner.
• Excellent communication skills across all levels.

Responsibilities

• Manage customer appointments using the Equans IT system.
• Raise, update, and track support tickets for customer requests.
• Investigate and resolve customer complaints promptly.
• Ensure Customer Service Level Agreements (SLAs) are met.
• Maintain accurate customer information in databases.

Skills

Strong organisational skills

Customer service

Excellent written and verbal communication

UK driving licence

Proficient in IT systems

Experience in multi-agency environments

Knowledge of responsive repairs

Understanding of local government operations

Planning and scheduling

Tools

Microsoft Office

Job description

A leading energy services firm in the UK is seeking a Customer Care Advisor / Planner to oversee customer interactions and scheduling. The ideal candidate will possess strong organisational skills and experience in customer service, with a valid UK driving license. This position offers a competitive hourly rate and the chance to work in a dynamic environment focused on delivering top-quality service.