Customer Care Representative

Headlines; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Fortune 500 company in Taunton is seeking a Customer Care Representative. This role involves managing customer orders, providing essential information to customers, and supporting sales activities. The ideal candidate should have at least 2 years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. Join this successful company to develop your career in a supportive environment with competitive benefits.

Benefits

26 days annual holiday + Public Holidays

Defined Contribution Pension

Group Life Assurance

Group Income Protection

Free car parking

Qualifications

• Minimum 2 years experience in a sales/customer service office environment.
• Confident user of Microsoft Office Suite.
• Organised and detail-oriented with excellent communication skills.

Responsibilities

• Managing the customer order process: booking, PO verification, and order handling.
• Providing pricing and delivery information using established tools and processes.
• Supporting Sales Account Managers with exhibitions and customer interactions.

Skills

Customer service experience

Communication skills

Organizational skills

Microsoft Office Suite

Education

5 GCSEs (A-C)

NVQ in Customer Service

Job description

Overview

Join a Leading Fortune 500 Company on the Rise! Amphenol Advanced Sensors is a successful and rapidly growing Fortune 500 company, offering an excellent opportunity for a Customer Care Representative to join the team.

Location: Taunton, TA2 8QY

Salary: Competitive

Job Type: Full-time, Permanent

Amphenol Advanced Sensors is a pioneering leader in advanced sensing technologies and innovative embedded measurement solutions tailored for regulatory and industry-driven applications. Our focus is on creating value by delivering crucial information for real-time decision-making. We provide domain expertise, swift customisation, world-class manufacturing capabilities, and foster enduring customer relationships, all aimed at delivering the utmost value in terms of cost of ownership for our customers.

Don\'t miss out on this opportunity to join a successful, growing Fortune 500 Company!

Customer Care Representative - The Role

As a Customer Care Representative, you will be the first point of contact for our customers, ensuring smooth and efficient handling of orders and inquiries. To work closely within the Customer Care Team and with Sales Account Managers, in order to provide a full range of customer service and administrative support, together with working closely with both internal and external customers.

Customer Care Representative - Key Responsibilities

• Managing the customer order process: booking, PO verification, and order handling
• Providing pricing and delivery information using established tools and processes
• Supporting Sales Account Managers with exhibitions and customer interactions
• Handling telephone and email inquiries from internal and external customers
• Maintaining electronic and manual filing systems
• Managing incoming and outgoing mail for the site
• Assisting with new account and credit term applications

Customer Care Representative - You

• Minimum 2 years experience in a sales/customer service office environment
• 5 GCSEs (A-C) and NVQ in Customer Service is desirable
• Confident user of Microsoft Office Suite
• Able to build strong connections with customers and internal teams
• Organised and detail-oriented with excellent communication skills

Customer Care Representative - Benefits

• 26 days annual holiday + Public Holidays
• Defined Contribution Pension
• Group Life Assurance
• Group Income Protection
• Free car parking

To submit your CV for this exciting Customer Care Representative opportunity, please press ‘Apply' now with a comprehensive cover letter telling us why this role is for you.