Customer Care Pro: Elevate Orders & Service Excellence

Auctoro Recruitment; Bridgwater; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Advisor in Somerset. The role involves responding to customer queries, managing orders, and providing support to the sales team. Candidates should possess excellent communication and organisational skills, and a proactive attitude. This position offers the opportunity to work within an industry leading organisation that values customer service and continuous improvement.

Qualifications

• Customer Service experience is required.
• Strong problem-solving and analytical skills are essential.
• Ability to manage multiple tasks efficiently is necessary.

Responsibilities

• Respond to customer queries through various channels.
• Manage the full order cycle using the ERP system.
• Handle complaint management effectively.
• Work closely with Supply Chain and Sales Managers.

Skills

Excellent verbal and written communication skills

Polite, friendly and professional

Attention to detail

Organisation skills

Ability to look for continuous improvements

Strong team player

Ability to build rapport via phone, chat, email

Competent in Microsoft Office

Customer Service experience

Flexibility/adaptability managing multiple tasks

Problem-solving and analytical skills

Positive can-do attitude

Self-motivated

Tools

Microsoft Office

Job description

A leading recruitment agency is seeking a Customer Care Advisor in Somerset. The role involves responding to customer queries, managing orders, and providing support to the sales team. Candidates should possess excellent communication and organisational skills, and a proactive attitude. This position offers the opportunity to work within an industry leading organisation that values customer service and continuous improvement.