Customer Care & Payments Investigations Analyst

American Express; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK seeks a Customer Care Professional to support its Third Party Payments Investigation Team. The role involves performing risk analysis, raising Internal Suspicious Activity Reports, and contacting customers for documentation. Candidates must have experience in customer service and strong analytical skills. The company offers competitive salaries, bonus incentives, and benefits including flexible working arrangements. This position does not offer visa sponsorship.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counselling support

Qualifications

• Experience in customer service or as a Customer Care Professional is necessary.
• Ability to distinguish main and side issues effectively.

Responsibilities

• Perform risk analysis on customer behavior and document evidence.
• Raise Internal Suspicious Activity Reports (ISAR) with evidence.
• Contact customers for documentation support.

Skills

Analytical mentality

Investigative skills

Teamwork

Customer communication skills

Job description

A leading financial services provider in the UK seeks a Customer Care Professional to support its Third Party Payments Investigation Team. The role involves performing risk analysis, raising Internal Suspicious Activity Reports, and contacting customers for documentation. Candidates must have experience in customer service and strong analytical skills. The company offers competitive salaries, bonus incentives, and benefits including flexible working arrangements. This position does not offer visa sponsorship.