Customer Care Operative - New Build Housing

Skilled Careers Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected new build development company is looking for Customer Care Operatives in Greater London to ensure defects in post-completion properties are rectified promptly. Duties include performing various maintenance works, liaising with customers, and working in their homes. The ideal candidates will have a background in trades, specifically in joinery and experience with multi trades including plumbing and decorating, providing high-quality customer service throughout the warranty period.

Benefits

Excellent Basic Salary

Fully expensed vehicle

Company uniform

20 days annual leave plus bank holidays

Christmas shutdown

Bonus

Qualifications

• Experience working in a similar role such as Multi Trader or Operative.
• Ability to carry out works including Plumbing, Carpentry, Painting, and Decorating.
• Skills in working on post-completion properties and liaising with customers.

Responsibilities

• Meet customers in their homes and carry out works to a high standard.
• Work alongside contractors when necessary.
• Keep the company updated on the status of completed works.

Skills

Joinery background

Experience in multi trades

Customer service

Job description

Our client is a well respected new build development business with a reputation for delivering homes to a high quality finish for local authorities across London and the South East.

Owing to a vast increase in units delivered and continued exciting growth plans they are looking to add two additional Customer Care Operatives (Technicians) to their existing regional Customer Care team.

The sites you will be covering will be Hertfordshire, North London, East London.

You will be working on post‑completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role

• Meet with customers in their homes and carry out works to a high-quality and timely manner.
• Working alongside contractors as necessary to ensure all works are carried out as necessary.
• Keeping the company updated regarding works that are finished.
• Travel across the region covered as necessary.
• Adhering to Health & Safety policies at all times.

Skills Required

• Preferable Joinery background but other trades to be considered.
• You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
• Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors / floorboards etc.

On offer

• Excellent Basic Salary
• Fully expensed vehicle
• Company uniform
• 20 days annual leave plus bank holidays and christmas shutdown
• Bonus