Customer Care Manager

Bromford; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider is seeking a Customer Care Manager to join their team in Bristol. This permanent, full-time role involves managing customer experiences for new homes, coordinating remedial works, and maintaining contractor performance. Ideal candidates will have customer-facing experience in housebuilding, strong communication skills, and good IT proficiency. Regular travel across Gloucestershire is required, and candidates should hold a valid driving license. Applications close on 10 February, with interviews on 17 February.

Qualifications

• Previous customer-facing experience within a post-sales housebuilding environment.
• Strong communication skills and confidence working with contractors and site teams.
• Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Manage post-completion remedial works and coordinate customer visits.
• Keep customers informed and agree clear timescales.
• Manage contractor performance, costs, and service levels.

Skills

Customer-facing experience

Strong communication skills

Technical knowledge in housebuilding

Working knowledge of Microsoft Word

Working knowledge of Microsoft Excel

Working knowledge of Microsoft Outlook

Education

CSCS card

Full driving licence

Job description

We are looking for a customer care manager (new homes) to join Bromford, part of Bromford Flagship, reporting to the head of construction. Bromford is a leading housing provider delivering community-focused services across the Midlands and South West, backed by the scale and ambition of the Bromford Flagship group. This role focuses on putting customers first and ensuring they feel supported and satisfied in their new homes.

You’ll manage post‑completion remedial works, coordinating customer visits and taking ownership of the end‑to‑end customer experience. Working closely with construction and wider internal teams, you’ll keep customers informed, agree clear timescales and support site visits, quality checks, final sign‑offs and, where needed, home tours and handovers.

You’ll also manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams. Alongside this, you’ll produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.

This is a permanent, full‑time role, based from either of our offices in Chipping Sodbury or Tewkesbury with regular travel across Gloucestershire and South Gloucestershire required.

You will have:

• Previous customer‑facing experience within a post‑sales housebuilding environment
• Strong communication skills and confidence working with contractors and site teams
• A housebuilding background and technical knowledge (desirable)
• A CSCS card (desirable)
• A full driving licence
• Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook
• The ability to complete a basic DBS check

The closing date is 10 February with first‑stage interviews taking place 17 February via Teams.