Customer Care Executive

EDEN MOTOR GROUP; Poole; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent automotive company based in Poole is seeking a dedicated customer service representative. In this role, you will engage with customers through various channels, addressing queries and ensuring a smooth experience. The ideal candidate will have strong communication skills and a genuine passion for customer service. Benefits include flexible working hours, generous holiday allowances, and discounts on vehicle purchases. Join us to help enhance customer satisfaction and build your career.

Benefits

Up to 33 days holiday per annum

Access to Perkbox

Discounts on vehicle purchases

Paid day off for family events

Paid day off on birthday

Death in Service benefit

Enhanced workplace pension scheme

Flexible working hours

Cycle to Work scheme

In-house management development scheme

Qualifications

• Passion for providing an excellent customer experience.
• Strong communication skills over the phone and in writing.
• Understanding of products and services offered.

Responsibilities

• Interact with customers daily through phone, email, and live chat.
• Resolve customer inquiries promptly and professionally.
• Maintain customer records and interactions.
• Collaborate with dealership teams for high customer service levels.

Skills

Excellent communication skills

Strong customer service orientation

Ability to troubleshoot

Attention to detail

Time management skills

Passion for customer experience

Job description

Location: Eden House – Poole

Working Hours: Full Time

Benefits: Customer Contact Centre

The Opportunity

The role involves direct interaction with our customers, answering queries, making bookings and presenting additional products. Above all, ensuring all customers have a smooth and enjoyable experience.

Responsibilities Include

• Interacting with customers on a daily basis through various channels such as phone, email and live chat.
• Listening to the customer to understand their needs and providing the appropriate solutions.
• Handling inbound customer enquiries and resolving issues in a timely and professional manner.
• Making outbound telephone calls (we do not make cold calls, all leads will be either existing customers or customers who have expressed an interest in our products or services via our website or one of our manufacturer’s).
• Maintaining customer records by tracking interactions and recording details of their enquiries and bookings.
• Working closely with our dealership teams to ensure a consistent and high level of customer service.
• Following communication procedures, guidelines and policies.

Successful Candidates Will Demonstrate

• A passion for providing an excellent customer experience.
• Excellent communication skills, both over the phone and in writing.
• Strong customer service orientation.
• A thorough understanding of our products and services.
• The ability to troubleshoot.
• Accuracy and good attention to detail when listening to customers’ requirements.
• The ability to manage your time effectively.
• Hunger to achieve targets and meeting KPIs.

In return we will provide you with the following Eden benefits

• Rewarding loyalty with up to 33 days holiday per annum.
• Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts.
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families.
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events.
• A paid day off on your birthday.
• Death in Service benefit of 4 x salary.
• Workplace pension scheme offering enhanced employer contributions.
• Flexible working hours.
• Cycle to Work bike purchase scheme through salary exchange.
• Access to Eden Elite, an in-house management development scheme.
• Comprehensive in-house training with our dedicated training department.
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.

If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.