Customer Care Coordinator

Bellway; Hamilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK house builder is seeking a Customer Care Coordinator for their Scotland West Division in Hamilton. The role involves managing customer calls, coordinating maintenance requests, and ensuring effective communication across teams. Ideal candidates will have experience in administration, preferably within construction, and possess excellent IT and communication skills. This position offers a competitive salary, annual bonus, and various benefits, including a contributory pension scheme and holiday purchase options.

Benefits

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience working as an Administrator in a fast-paced environment.
• Experience in the construction or house building sector is desirable.

Responsibilities

• Manage all calls into the department and log issues.
• Coordinate supply of materials and sub-contractors for maintenance requests.
• Communicate with management on defect follow-ups.
• Maintain Customer Care log and monitor.
• Check invoices and forward for payment.
• Liaise with departments to order materials as needed.
• Report defects to sub-contractors regularly.
• Ensure remedial works are completed on time.
• Answer customer queries with Sales Teams.
• Book appointments for suppliers and site teams.

Skills

Excellent interpersonal and communication skills

Ability to liaise with internal and external personnel

Good administration skills

Ability to work to deadlines

Proficient IT skills

Commitment to diversity and inclusion

Education

GCSE Maths and English – Grade 4+ (or equivalent)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Scotland West Division, located in Hamilton is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.

The Role

This role reports of the Division’s Head of Customer Care.

Principal accountabilities of the Customer Care Coordinator role include :

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log / monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

Experience

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.

Qualifications and Training

• GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
• Ability to liaise with internal and external personnel
• Good administration skills with the ability to coordinate numerous issues during the working day
• Able to work to deadlines in a fast paced environment
• Ability to work on own initiative
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
• Committed to diversity and inclusion

The Role and Working Conditions

• Willing to be flexible in respect to day to day duties and hours worked
• Ability to travel to all development sites, including the divisional office
• This role requires occasional Saturday working from 09 : 00am - 13 : 00pm

In return we can offer you :

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.