Customer Care Assistant

The New Homes Group; Bracknell; On-site; GBP 25,000 - 31,000; Full time

Job summary

A property services company based in Bracknell is seeking a Property Care Case Handler to manage the repossession process and maintenance requests. The ideal candidate will possess strong multitasking and communication skills, be proficient in IT, and have a proactive approach. This role provides various benefits including annual leave and discounts on services.

Benefits

22 days annual leave + Bank Holidays

Day off for your birthday

Free parking

Annual Charity Day

Discounts on products and services

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Ability to multitask and manage time effectively.
• Strong communication skills for engaging with clients and contractors.
• Proactive and resilient attitude.

Responsibilities

• Manage a caseload overseeing the repossession process.
• Liaise with contractors and clients for property possessions.
• Obtain and manage quotes from suppliers.
• Ensure key performance metrics are met.

Skills

Strong multitasking

Problem-solving

Time management

Excellent communication skills

IT proficiency

Tools

MS Office

Job description

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We are looking for Property Care Case Handler to join our Corporate Property Services team in Bracknell.

Salary: £25625 + Bonus up to £5,200

About the role:

You will be managing a caseload on behalf of lenders, overseeing the repossession process and any maintenance request right through to the completion of the sale. The role involves communication with our clients and solicitors at the initial repossession process and communication with contractors throughout.

Main Responsibilities of a Property Care Case Handler

• Liaising with contractors, solicitors and clients to book in property possessions and the management of any potential challenges on the day.
• Deal with the instruction of any maintenance and emergency works which are required on a property from possession through to completion.
• Obtaining & managing comparable quotes from preferred suppliers ensuring they are fit for purpose & good value for money. You will also challenge the supplier where appropriate and liaise with our sales department for approval.
• Review images provided by the instructed supplier to evidence completion of works against the works description and ensuring the value of the works are justified.
• Ensuring key performance metrics are met on behalf of our clients by chasing contractors for updates on work and challenging if outside of our SLA’s.
• As no two properties are the same, ad hoc activities will be required to ensure the best outcome.

Skills and experience required to be a successful Property Care Case Handler

• As full training will be given, the successful candidate should be able to demonstrate the following:
• Strong multitasking, problem-solving, and time management skills; highly organised and able to work at pace.
• Resilient and proactive team player with a positive attitude.
• Excellent communication skills, both verbal and written, and confident engaging with all parties.
• IT proficient, including MS Office, internet, and email systems.

Benefits of being a Property Case Handler

• 22 days annual leave + Bank Holidays.
• Day off for your birthday.
• Free parking
• Annual Charity Day where we support local community charities and activities.
• Perks at Work – Discounts on products and services inc electrical & Travel
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
• Cycle to work scheme.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.