Customer Care Analyst / SAP & Complaints Specialist

Anglian Water Services; Isleworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading water utility company is looking for a Customer Care Analyst to manage customer complaints and ensure compliance with service levels. Candidates should possess strong customer service and analytical skills. This full-time position in Huntingdon offers a supportive team environment along with great benefits like a bonus scheme and competitive pension, presenting an excellent opportunity for professional growth.

Benefits

Bonus scheme

Competitive pension

Qualifications

• Strong customer service and analytical skills required.
• Experience in managing customer complaints effectively.

Responsibilities

• Ensure compliance with service levels.
• Maintain SAP operations.

Skills

Customer service

Analytical skills

Complaint management

Tools

SAP

Job description

A leading water utility company seeks a Customer Care Analyst in Huntingdon. The ideal candidate will have strong customer service and analytical skills, and will manage customer complaints effectively. Responsibilities include ensuring compliance with service levels and maintaining SAP operations. Join a supportive team with great benefits, including a bonus scheme and competitive pension. This full‑time role offers an excellent opportunity for professional growth in a vibrant environment.