Customer Care Advisor - 5m FTC

WOLVERINE; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global activewear brand in London is seeking a Seasonal Customer Care Assistant. The role requires providing exceptional customer service across various channels and being a product expert. Candidates must have over a year of customer care experience and a strong communication skill set. The position offers flexible working hours and exciting perks, including a generous clothing allowance and discounts on merchandise.

Benefits

Generous clothing allowance + 60% off merchandise

Flexible working and bonus scheme

Inclusive maternity, paternity, adoption support

Qualifications

• 1+ year experience in customer care.
• Fluent in English verbal and written.
• Detail oriented and highly organised.

Responsibilities

• Providing outstanding customer care across phone, live chat, email, and social channels.
• Becoming a product expert and delivering personalised shopping experiences.
• Collaborating with a team that celebrates strength, spirit, and inclusion.

Skills

Customer care experience

Strong communication

Attention to detail

Adaptable attitude

Job description

Overview

At Sweaty Betty, we're more than just a global activewear brand - we're a community that believes fitness is a catalyst for becoming the woman you want to be. Our mission is to empower women through movement, mindset, and meaningful connection.

SB Values: - We Really Care - First, Best, Bravest - Our Strength is in Each Other - Stand Up, Speak Up, Shout Out.

Role

We're looking for a Seasonal Customer Care Assistant to join us on this exciting chapter. If you're passionate about delivering exceptional service, thrive in fast-paced environments, and want to be part of a team that really cares, this could be your moment.

Responsibilities

• Providing outstanding customer care across phone, live chat, email, and social channels
• Becoming a product expert and delivering personalised shopping experiences
• Navigating multiple systems with confidence and precision
• Collaborating with a team that celebrates strength, spirit, and inclusion

What You'll Bring

• 1+ year experience in customer care
• Working to stretched targets
• Strong communication
• A positive, adaptable attitude and attention to detail
• A love for fast-paced environments and empowering women
• Fluent in English Verbal and Written
• Detail Oriented and highly organised
• Excellent follow up and follow through

The Perks

• Generous clothing allowance + 60% off SB merchandise
• Flexible working, bonus scheme, and studio class discounts
• Inclusive policies for maternity, paternity, adoption, and childcare support
• A culture that stands up, speaks out, and celebrates diversity

Please note: this role requires flexibility to work days and weekends and is a 5-month fixed-term contract. Starting date for this role is from October 2025. We only accept full-time applications - you must be available to work 40 hours per week.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.