Customer Care Advisor

Michael Page Legal; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A reputable legal services firm in Leeds is seeking a Customer Care Advisor to assist clients in the remortgage department. The ideal candidate will have previous customer service experience, a strong telephone manner, and the ability to thrive in a fast-paced environment. This role offers a salary of £24,000+ with bonuses and supports career development through training and legal qualifications sponsorship. Hybrid working options are also available.

Benefits

Salary of £24,000+

Monthly bonuses

Structured career path

Sponsorship of legal qualifications

Regular social events and incentives

Qualifications

• Background in customer service, preferably from retail or hospitality.
• Confident telephone manner and ability to communicate effectively.
• Capable of prioritizing a high volume caseload.

Responsibilities

• Assist clients in the remortgage department with their transactions.
• Handle queries and support the caseload effectively.
• Liaise with banks and third parties to ensure a seamless process.

Skills

Previous customer service experience

Excellent communication skills

Organizational skills

Attention to detail

Team player

Job description

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office-based role?

Join Our Team as a Customer Care Advisor!

We are a reputable business within the Legal Sector, offering a fantastic opportunity for individuals eager to develop their career.

About the Role

As a Customer Care Advisor, you will work within the remortgage department, assisting clients with their transactions. Your responsibilities will include supporting the caseload, handling queries, and providing excellent support and guidance to clients.

You will be involved in chasing documents, processing details, and updating our case management system. The role requires liaising with banks and third parties, working closely with team members to ensure a seamless process.

If you are passionate about customer service and thrive in a fast-paced environment, we would love to hear from you!

Candidate Profile

• Previous customer service experience, from backgrounds such as retail or hospitality
• Confident telephone manner with excellent communication skills
• Ability to work in a fast-paced environment and prioritize a high volume caseload
• Passionate about helping and supporting customers
• Strong attention to detail and organizational skills
• Excellent team player

What We Offer

• Salary of £24,000+ with monthly bonuses
• Reputable business within the Legal Sector
• Full training provided; no experience required
• Structured career path and sponsorship of legal qualifications
• Central Leeds location with hybrid working
• Excellent benefits, offices, and facilities
• Fun and vibrant team with regular socials and incentives
• Immediate interviews available