Customer Care Advisor

TVH; Kidderminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global parts specialist in the UK seeks a proactive Customer Care Advisor to serve as the first point of contact for customers, ensuring their needs are met. The role involves managing customer interactions, building relationships, and contributing to process improvements. Candidates should possess a strong customer-first mindset and organizational skills. The position offers a competitive salary, hybrid work options, and continuous support from a collaborative team.

Benefits

Competitive salary package

Healthy work–life balance

Strong onboarding support

Opportunities for growth

Collaborative team culture

Qualifications

• Experience in customer service is a plus.
• Ability to prioritize and maintain overview in a dynamic environment.
• Enjoy collaborating and supporting others.

Responsibilities

• Act as the first point of contact for customer questions and complaints.
• Handle customer data accurately in the systems.
• Build strong, long-term customer relationships.

Skills

Customer-first mindset

Solution-driven

Organizational skills

Team player

Job description

Are you passionate about delivering outstanding customer experiences? Do you thrive in a role where you can truly make a difference every day? At TVH, we’re looking for a proactive and customer‑focused Customer Care Advisor who will be the trusted first point of contact for our customers and ensure they feel heard, helped, and supported.

Your role & impact

• Act as the first point of contact for customer questions, requests, and complaints across different channels.
• Handle customer data and documentation accurately in our systems.
• Build strong, long‑term customer relationships by thinking along with their needs and identifying growth opportunities.
• Share valuable customer insights with internal teams to support account planning and continuous improvement.
• Represent TVH at fairs and events, strengthening customer connections.
• Guide customers in making the most of our e‑commerce platform.
• Actively contribute ideas to improve processes and share knowledge with colleagues.

What helps you succeed

• You have a strong customer‑first mindset; experience in customer service is a plus.
• You are solution‑driven, resilient, and enjoy finding the right answer.
• You’re well‑organised, able to set priorities, and keep overview in a dynamic environment.
• You’re a true team player who enjoys collaborating and supporting others.

What’s in it for you

• A competitive salary package.
• A healthy work–life balance.
• Strong onboarding and continuous support from an encouraging, collaborative team.
• An infectious “We Are One” can‑do mentality.
• A people‑centric culture where your physical and mental well‑being truly matter.

Hybrid working :

• after your training period, work from home 2–3 days per week.
• Plenty of opportunities for growth and development, including LinkedIn Learning and in‑house / external training.

People are at the heart of everything we do

TVH is a global company with a warm, family‑like atmosphere. We value clarity, respect, kindness, and open communication. Our colleagues are approachable, down‑to‑earth, and always open to new ideas. Diversity is embraced, and innovation is encouraged.

About TVH

TVH is a global parts specialist, supplying high‑quality parts and accessories for material handling, industrial vehicles, construction, and agricultural equipment. Joining TVH means becoming part of an international market leader known for its strong customer focus and continuous drive for innovation.