Customer Care Advisor

Michael Page (UK); Hull and East Yorkshire; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable business in the Legal Sector is seeking a Customer Care Advisor in Hull. The role involves assisting clients with remortgage transactions, supporting a caseload, and providing excellent customer service. Ideal candidates have experience from customer service backgrounds such as retail or hospitality. The position offers a salary of £24,000 plus bonuses, full training, and a structured career path. This is a dynamic role with hybrid working opportunities and a vibrant team environment.

Benefits

Monthly bonuses

Full training provided

Sponsorship of legal qualifications

Excellent benefits

No shift patterns or weekends

Regular socials and incentives

Immediate interview

Qualifications

• Previous customer service experience from retail or hospitality is preferred.
• Confident telephone manner with excellent communication skills.
• Ability to work in a fast-paced environment and manage a high volume caseload.
• Passionate about providing customer support.
• Good organizational skills and attention to detail.

Responsibilities

• Assist clients with remortgage transactions and queries.
• Support the caseload and update the case management system.
• Liaise with banks and third parties to ensure seamless processes.

Skills

Customer service experience

Excellent communication skills

Ability to prioritize tasks

Attention to detail

Team player

Job description

Overview

A new exciting Permanent Customer Care Advisor Position in Hull!

To work for a reputable business within the Legal Sector!

About Our Client

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Job Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

The Successful Applicant

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

What\'s on Offer

Salary of £24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview