Customer Care Account Manager - Growth & CII Qualification

Acorn by Synergie; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A dynamic employment agency is seeking a Customer Care Account Manager to join a forward-thinking financial services organization in Yeovil. This role focuses on delivering excellent customer service while supporting cross-selling and up-selling initiatives. The successful candidate will benefit from professional development, including a company-funded qualification. Ideal for those eager to establish a long-lasting career in financial services, offering competitive salary and progression opportunities.

Benefits

22 days holiday, increasing to 27 with service

Access to a company-paid healthcare cash plan

Flexible benefits including critical illness cover

Employee discounts on a range of insurance products

Cycle to work scheme and gym membership discounts

Qualifications

• Experience in customer service, administration, or hospitality is desirable but not essential.
• Enjoy interacting with people and building relationships.
• Willing to learn and develop through industry qualifications and internal programmes.

Responsibilities

• Engage with customers to provide excellent service and advice.
• Build strong, long-lasting customer relationships.
• Identify cross-selling and up-selling opportunities while prioritising the customer journey.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Education

CII qualification

Job description

A dynamic employment agency is seeking a Customer Care Account Manager to join a forward-thinking financial services organization in Yeovil. This role focuses on delivering excellent customer service while supporting cross-selling and up-selling initiatives. The successful candidate will benefit from professional development, including a company-funded qualification. Ideal for those eager to establish a long-lasting career in financial services, offering competitive salary and progression opportunities.