Customer Care Account Manager

Acorn by Synergie; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A dynamic employment agency is seeking a Customer Care Account Manager to join a forward-thinking financial services organization in Yeovil. This role focuses on delivering excellent customer service while supporting cross-selling and up-selling initiatives. The successful candidate will benefit from professional development, including a company-funded qualification. Ideal for those eager to establish a long-lasting career in financial services, offering competitive salary and progression opportunities.

Benefits

22 days holiday, increasing to 27 with service

Access to a company-paid healthcare cash plan

Flexible benefits including critical illness cover

Employee discounts on a range of insurance products

Cycle to work scheme and gym membership discounts

Qualifications

• Experience in customer service, administration, or hospitality is desirable but not essential.
• Enjoy interacting with people and building relationships.
• Willing to learn and develop through industry qualifications and internal programmes.

Responsibilities

• Engage with customers to provide excellent service and advice.
• Build strong, long-lasting customer relationships.
• Identify cross-selling and up-selling opportunities while prioritising the customer journey.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

Education

CII qualification

Job description

Customer Care Account Manager

Yeovil 27,000- 28,000 per annum + career progression Monday - Friday + alternate Saturday mornings Permanent

Introduction

Acorn by Synergie is recruiting a Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and up‑selling opportunities. This is an excellent opportunity for someone looking to build a long-term career in financial services, with full training and the chance to gain a nationally recognised degree.

Hours & Salary

• Monday - Friday, 08:30am - 5pm
• Every other Saturday, 9am - 12pm
• Salary: 28,000 per annum initially, with increases as CII qualifications are achieved

Key Responsibilities

• Engage with customers to provide excellent service and advice
• Build strong, long‑lasting customer relationships
• Identify cross‑selling and up‑selling opportunities while prioritising the customer journey
• Work towards gaining a company‑funded CII professional qualification
• Participate in workshops, coaching, and on‑the‑job training

About You

• Enjoy interacting with people and building relationships
• Strong problem‑solving skills
• Experience in customer service, administration, or hospitality is desirable but not essential
• Ambitious, motivated, and eager to progress within the company
• Willing to learn and develop through industry qualifications and internal programmes

Benefits

• 22 days holiday, increasing to 27 days with service (plus bank holidays)
• Access to a company‑paid healthcare cash plan
• Company‑funded CII qualification
• Cycle to work scheme and gym membership discounts
• Flexible benefits including critical illness cover, private medical insurance, and income protection
• Access to high‑street retailer discounts via reward and recognition platform
• Employee Assistance Programme (EAP)
• Employee discounts on a range of insurance products

Apply Now

If you're ambitious, customer‑focused, and ready to start your career in financial services, apply today to join this supportive and growing team.

Acorn by Synergie acts as an employment agency for permanent recruitment.