Customer Assistants - Haslemere

Adecco; Haslemere; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Customer Assistant in Haslemere, Petersfield & Goldaming to provide first-class service while ensuring safety. Responsibilities include operating gates, delivering customer service, and reporting incidents. Candidates need strong customer service experience and effective communication skills. Shifts may vary from 7 am to 11 pm. Training provided.

Qualifications

• Strong background in customer service.
• Effective communication skills are essential.
• Excellent listening and written communication skills.

Responsibilities

• Operate the gates ensuring safety.
• Deliver excellent customer service.
• Report incidents and ensure station safety.
• Undertake ticket checks and report irregularities.

Skills

Customer service

Effective communication

Listening skills

Job description

Customer Assistant - Haslemere, Petersfield & Goldaming

Must be able to work a minimum of 3 shifts a week (24 hours or more).

Must be able to work Fridays, Saturdays & Sundays.

Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the Automatic Gates.

You will often be the first and last person our customers meet on their journey, making your role as gate line assistant vital in upholding safety and service for all SWR customers. You may be required to undertake roles such as bus replacement, crown control, and ticket checking. You will be based at your nearest station, but there may be times you are required to travel to other stations. A duty pass will be provided for free travel during your shift.

This role requires working as early as 7 am or as late as 11 pm, depending on the shift.

Responsibilities

• Effectively operate the gates ensuring the safety of all who pass through them.
• Deliver excellent customer service by responding to customer enquiries quickly and efficiently.
• Report any incidents and undertake measures to ensure the safety of the station.
• Undertake ticket checks and report irregularities to Revenue Protection.
• Wear uniform and ID badge when working on shift and traveling to and from that shift.

Experience

We are looking for candidates with a strong background in customer service. Effective communication skills are essential, as this is a customer-facing role involving dealing with various situations, some of which may be challenging. Excellent listening skills and good written communication skills are required to produce reports. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an equal opportunities employer.