Customer Assistant - Warehouse Operative - Leeds Moortown Simply Food

Marks and Spencer; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major retail company is seeking a Customer Assistant in Operations to ensure smooth store operations. Responsibilities include accepting deliveries, managing stock, and providing excellent customer service. Ideal candidates should have strong communication skills and a high commitment to quality work. Join an inclusive work environment that values diversity and actively supports flexible working arrangements.

Qualifications

• Proficiency in using in-store systems and tools.
• Ability to take accountability for managing own workload.
• Open to feedback and acts on it.

Responsibilities

• Accept deliveries and unpack goods.
• Manage stock and ensure availability for customers.
• Maintain a clean store environment.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Working Pattern

• Week 1
• Sunday 10:15 - 20:15
• Wednesday 13:15 - 23:15
• Thursday 13:15 - 23:15
• Friday 13:15 - 23:15
• Week 2
• Monday 13:15 - 23:15
• Wednesday 11:5 - 21:15
• Friday 13:15 - 23:15
• Saturday 13:15 - 23:15

Note: Times are expressed as shown in the original description.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
• Use in-store systems and tools to track deliveries and manage stock.
• Ensure products are where they need to be and available for customers at all times.
• Maintain a clean and tidy store environment and support operational tasks to keep the store running smoothly.
• Collaborate with colleagues across the store to support a seamless operation and inclusive environment.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points.
• Monitor daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand needs, make recommendations, and deliver outstanding service.
• Build expert product knowledge to sell and recommend products and services.
• Receive training to utilise digital tools and communication channels to deliver for the customer.

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.