Customer Assistant - Warehouse Operative - Cambridge

M& S; Hartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major retail company in Hartford is seeking a Customer Assistant in Operations to ensure smooth store operations. Your responsibilities will include accepting deliveries, maintaining stock on store shelves, and providing excellent customer service. The ideal candidate is a team player with strong communication skills, adaptable to changing situations, and pays great attention to detail. Flexibility and digital confidence are essential for this role.

Qualifications

• Ability to efficiently serve customers both on the shop floor and at service points.
• Strong capability to maintain a clean and tidy store with stocked shelves.
• Willingness to engage proactively with customers.

Responsibilities

• Accept deliveries and unpack goods.
• Prepare crates to ensure the shop floor is fully stocked.
• Monitor and meet daily sales targets.

Skills

Customer service

Teamwork

Communication skills

Adaptability

Attention to detail

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• B