Customer Assistant - Visual Merchandising- Leamington Shopping Park

MARKS&SPENCER; Royal Leamington Spa; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail company in Royal Leamington Spa is seeking a dedicated retail associate. You will be responsible for providing an exceptional shopping experience while effectively managing your tasks. This role demands strong visual merchandising skills, adaptability to change, and a commitment to customer satisfaction. Responsibilities include serving customers on the shop floor, maintaining store standards, and utilizing digital tools to enhance customer interactions. Join a team committed to excellence in service and presentation.

Qualifications

• Comprehensive styling skills applicable across in-store visual elements and windows.
• Strong knowledge of visual merchandising principles.
• Good level of product knowledge and services across the store.

Responsibilities

• Deliver a great shopping experience for customers, putting customers before tasks.
• Serve customers efficiently and brilliantly well - on the shop floor and at service points.
• Utilise digital tools and communication channels effectively.

Skills

Comprehensive styling skills

Strong knowledge of visual merchandising principles

Good level of digital capability

Adaptability to change

Job description

Work Pattern

Monday 15:00-21:00
Tuesday 15:00-21:00
Wednesday 16:00-22:00
Saturday 14:00-20:00

Purpose

• To deliver a great shopping experience for customers, putting customers before tasks every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of the customer to help us continually improve

Key Accountabilities

• Dress and style mannequins to agreed standard each launch and throughout the season as required
• Deliver seasonal window implementation
• Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• Work alongside C&H colleagues to ensure correct implementation of POS each season
• Serve customers efficiently and brilliantly well - on the shop floor and at service points
• Utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand store priorities and their role
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understand how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for it regularly
• Set performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo
• Effective at communicating intentions; ensures communication is clear and simple
• In control of own reactions and considers how to share perspective to create better reactions for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and establishing connections with people

Technical Skills / Experience

• Comprehensive styling skills applicable across in-store visual elements and windows
• Strong knowledge of visual merchandising principles
• Contribution to store sales and cost control
• Work across the store to get things done right the first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up‑to‑date knowledge of the commercial operation and basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adaptable to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG