Customer Assistant - Travel Money

MARKS&SPENCER; Gillingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Gillingham, UK, is seeking a customer service professional to join their Travel Money team. In this role, you'll provide excellent service by engaging with customers, using digital tools effectively, and maintaining presentation standards. Ideal candidates should be detail-oriented, adaptable, and possess strong communication skills. This opportunity offers the chance to make a significant impact in a progressive retail environment focused on inclusivity and customer satisfaction.

Qualifications

• Detail-oriented, customer-focused, and flexible in approach.
• Experience in delivering high-quality customer service.
• Ability to engage with customers effectively.

Responsibilities

• Serve customers efficiently at service points and on the shop floor.
• Keep the store clean and tidy; maintain stock levels.
• Monitor daily sales targets and promotions.
• Engage proactively with customers to understand their needs.
• Use digital tools to assist customers effectively.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Ability to adapt to changing situations

Job description

Overview

Join our team in Travel Money - the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You'll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.

Being digitally confident is essential. You'll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You'll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You'll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You'll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You'll adapt quickly to store priorities, work at pace, and maintain "+best in town" standards in presentation, availability, and service.

If you're curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.

Work Pattern

Week 1
Monday 16:15-20:15
Wednesday 16:15-20:15
Friday 16:15-20:15
Saturday 13:00-17:00
Week 2
Monday 16:15-20:15
Wednesday 16:15-20:15
Friday 16 15-20:15
Saturday 16:15-20:15

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.