Customer Assistant

Marks & Spencer Plc; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Stratford-upon-Avon is seeking a Customer Assistant to join their Bakery section. The successful candidate will provide exceptional customer service, recommend bakery products, and maintain high standards in the store. Flexibility is essential as the role requires adapting to various areas within the store. If you have a passion for baking and excellent communication skills, this role provides an opportunity to thrive in a dynamic retail environment.

Qualifications

• High levels of customer service and the ability to engage with customers.
• Digital confidence to use tools like the Sparks App.
• Ability to adapt to various areas of the store.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and stock shelves.
• Engage with customers to understand their needs.

Skills

Customer service

Attention to detail

Digital capability

Communication skills

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Bakery section, where you00ll become a champion of our delicious baked goods. We00re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You00ll be a brand ambassador who00s ready to recommend our delicious bakery products. Through remarkable service you00ll make sure our customers feel truly valued every time they shop with us.

00At M&S, our customers don00t wait, you00ll be ready to roll your sleeves up, work hard and go above and beyond every day.

00Being digitally confident is essential. You00ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

00Efficiency and effectiveness are key aspects of your role ensuring that our customers don00t wait while maintaining high standards in food safety and hygiene consistently. You00ll be ready to roll your sleeves up, work hard and go above and beyond every day.

00Being a team player is crucial. You00ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

00Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can00t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Work Pattern

Sunday 09.30-18.30
Tuesday 15.30-19.30
Thursday 15.30-19.30
Saturday 13.30-19.30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We00ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone00s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. That00s why we00re revolutionising how we work and offering our most exciting opportunities yet. There00s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.