Customer Assistant - Food - Putney

Marks and Spencer plc (UK); Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned retail company based in London is seeking enthusiastic colleagues to enhance customer experience. The role involves serving customers on the shop floor and service points, managing daily sales targets, and maintaining store cleanliness. Ideal candidates are adaptable, possess strong communication skills, and are committed to excellent customer service. The position offers opportunities for training in digital tools and a commitment to diversity and inclusion. Flexible working arrangements are available.

Qualifications

• Ability to effectively serve customers on the shop floor and at service points.
• Commitment to maintaining a clean and tidy store.
• Capability to monitor daily sales targets and priorities.

Responsibilities

• Deliver excellent customer service throughout the store.
• Engage proactively with customers to meet their needs.
• Manage workload efficiently and accountably.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Ability to build positive relationships

Adaptability to changing situations

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.