Customer Assistant - Fashion, Home & Beauty - Salisbury

Marks and Spencer; Salisbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Customer Assistant for their Clothing & Home section. You'll provide exceptional customer service, engage effectively with shoppers, and adapt to various retail responsibilities. The ideal candidate is passionate about fashion and committed to improving the customer experience. Join us to contribute to a more diverse and inclusive retail environment.

Qualifications

• High levels of customer service experience.
• Strong communication skills to engage with customers.
• Ability to adapt to retail changes and demands.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and achieve sales targets.
• Engage proactively and understand customer needs.

Skills

Customer service

Attention to detail

Communication skills

Adaptability

Digital capability

Job description

All the details

Work Pattern
Week 1
Sunday 08:00-12:00
Wednesday 06:00-10:00
Friday 06:00-10:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador ready to recommend our newest fashion items. Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll be prepared to work hard, go above and beyond, and utilize our digital tools such as the Sparks App and in-store devices to enhance the customer experience and meet their needs promptly.

Efficiency and effectiveness are key. You'll ensure that customers enjoy a seamless shopping experience and that the store operates smoothly.

Being a team player is crucial. You'll foster an inclusive store environment, support colleagues, and engage with the local community.

Flexibility is vital. You should confidently work across various store areas, adapting to the changing retail demands seamlessly.

Are you ready? Take your marks and apply now.

Purpose

To deliver a great shopping experience, putting customers before tasks and championing our products. As the face of the business, you'll listen to customers and help us improve continually.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean and shelves stocked
• Monitor and achieve daily sales targets, promotions, and opportunities
• Engage proactively with customers, understand their needs, and make recommendations
• Build product knowledge to sell and suggest our products and services
• Utilize digital tools and communication channels effectively

Key Capabilities

• High levels of customer service
• Attention to detail and commitment to quality
• Open to feedback and continuous improvement
• Efficient workload management
• Strong communication skills
• Adaptability to change
• Positive relationship-building skills
• Good digital capability

Everyone's Welcome

M&S is leading the retail industry into a greener, faster, and more inspiring digital future. We're committed to inclusion, diversity, and equal opportunities, with flexible working options. If you need reasonable adjustments during recruitment, please share this with us. Join us and make an immediate impact.