Customer Assistant - Fashion, Home & Beauty - Newbury

Marks and Spencer; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a passionate Customer Assistant in Newbury to deliver exceptional service in the Fashion, Home & Beauty section. Responsibilities include serving customers, maintaining store presentation, and meeting sales targets. Ideal candidates should possess strong communication skills, attention to detail, and adaptability. This role offers training and the chance to be part of a progressive retail team focused on inclusion and sustainability.

Qualifications

• High levels of customer service.
• Strong communication skills.
• Adaptable to changing situations.

Responsibilities

• Serve our customers efficiently both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Monitor and deliver on daily sales targets.
• Engage with customers to understand their needs.

Skills

Customer service

Strong communication skills

Attention to detail

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern

• Sunday 13:00-17:00
• Monday 15:00-19:00
• Friday 15:00-19:00

• Sunday 13:00-17:00
• Monday 15:00-19:00
• Wednesday 15:00-19:00

Purpose

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.