Customer Assistant - Fashion Home & Beauty - Epsom

MARKS&SPENCER; Epsom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant for its Clothing & Home section. In this role, you will serve customers and uphold high standards of service to enhance their shopping experience. The ideal candidate should be passionate about fashion and dedicated to delivering excellent customer service. Flexible working options are available.

Qualifications

• Passionate about fashion and providing excellent customer service.
• Ability to engage with customers and understand their needs.
• Willingness to take feedback and improve performance.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain cleanliness and organization of the store.
• Monitor daily sales targets and promotions.
• Engage with customers to recommend products.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work pattern

Sunday 07:00 - 14:00; Thursday 06:00 - 12:30.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.