Customer Assistant

Adecco; Portsmouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency is seeking a Customer Assistant in Portsmouth to provide first-class service at the station. The role involves ensuring customer safety, operating gates, and offering assistance while managing ticket checks and crowd control. Ideal candidates should have a strong customer service background and excellent communication skills. Flexible shift work is required, including weekends.

Qualifications

• Strong background in customer service.
• Effective communicators for customer-facing situations.
• Good written communication skills for reports.

Responsibilities

• Operate gates ensuring safety.
• Deliver excellent customer service.
• Report any incidents and ensure station safety.
• Undertake ticket checks.
• Wear uniform and I.D. badge during shifts.

Skills

Customer service skills

Effective communication

Listening skills

Job description

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Must be able to work a minimum of 3 shifts a week (24 hours or more)

Must be able to work Fridays, Saturdays & Sundays

Adecco UK are currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the automatic gates.

You will often be the first and last person our customers meet on their journey; therefore, your role as gate line assistant is vital in upholding safety and service to all SWR customers. You may be required to undertake roles such as bus replacement, crowd control, and ticket checking. You will be based at your nearest station; however, there will be times you will need to travel to other stations. A duty pass will be provided for free travel during your shift.

This role requires working as early as 7 am or as late as 11 pm, depending on the shift.

Responsibilities

1. Effectively operate the gates ensuring the safety of all who pass through them.
2. Deliver excellent customer service by responding to customer inquiries quickly and efficiently.
3. Report any incidents and undertake measures to ensure station safety.
4. Undertake ticket checks and pass any irregularities to Revenue Protection.
5. Wear uniform and I.D. badge when working on shift and during travel to and from shifts.

Experience

We are looking for individuals with a strong background in customer service. They need to be effective communicators, as this is a customer-facing role involving various situations, some of which may be challenging. Excellent listening skills are required, along with good written communication skills to produce reports. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an equal opportunities employer.