Customer Assistant

Vue Entertainment; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cinema chain in Newbury is seeking a Customer Assistant to enhance the customer experience. In this role, you will greet patrons, manage queries, and maintain the cinema's cleanliness and safety. The ideal candidate will have a passion for film, demonstrate excellent customer service skills and be a team player. Opportunity for career development is available. Salary is based on the National Minimum Wage.

Benefits

Unlimited cinema access

Annual holiday allowance

Online GP access

Employee discounts on food & beverage

Exclusive discounts with major brands

Qualifications

• Passionate about creating an exciting atmosphere for customers.
• Willingness to learn new skills and treat colleagues with respect.

Responsibilities

• Greet customers and assist with their queries.
• Maintain cleanliness and safety in the cinema.
• Provide customers with information about showtimes and prices.

Skills

Customer service

Communication

Team player

Problem-solving

Job description

Overview

Our customer assistants are the essential link between our business and our customers. From day one, you\u2019ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You don\u2019t need prior working experience to be successful, but you must have the enthusiasm and passion to help create an exciting atmosphere for the millions of customers that visit us each year. You\u2019ll be hands-on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and equipped with the knowledge to answer queries about all our latest content and blockbusters. Many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

What Will I Be Doing?

• Support our customer journey from start to finish: greet customers into our cinema, offer prompt service and support with queries, ensure a clean, comfortable and safe environment at all times, and provide after-care to check that each customer visit was to their satisfaction.
• Use pace and efficiency at the till points to maintain a high level of customer service and help manage queue times.
• Communicate the latest information about our current content: showdays, start and end times, next availability, showtimes, and alternative options if first choices are sold out.
• Use regular training and development tools to confidently complete daily tasks and responsibilities.
• Share up-to-date information about pricing and the value of our content offering and booking options.
• Support customers\u2019 understanding of the full range of products and services available by sharing fun facts, stories, statistics, and key information (e.g., VIP & recliner seating, accessibility options, and over-18 screenings).
• Inform customers about our food & beverage options and any promotional offers or combos to support purchase needs and overall experience.
• Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room).
• Help keep the cinema a safe environment for customers and staff, identifying and reporting any suspicious behaviours or disruptions that go against our values, policies or procedures.
• Have a positive can-do attitude and always be willing to go the extra mile.
• Be a team player who supports colleagues with various daily tasks and can work at pace in a busy environment.
• Demonstrate initiative and eagerness to learn new skills; treat colleagues and customers with respect and be approachable.
• Treat appearance with pride and maintain a clean and tidy uniform; communicate clearly with good verbal and written skills.
• Be confident in using cinema technology (till points, ticket scanner, etc.) and share a passion for film and the cinema industry.
• Align with our core values and demonstrate them every day.

Working at Vue

Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over details, and use data to improve our offerings. Our standards are high, but we\u2019re all about working together and embracing different perspectives to genuinely improve what we do.

Core Values

• Analytical: Big picture thinking and attention to detail enable informed decisions
• Belonging: An inclusive team where everyone\u2019s voice matters
• Collaboration: Working together to offer the best experience for customers and team
• Customer focus: Our customers are our main priority
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving

Benefits

• Unlimited cinema access for you and a monthly allowance for your family and friends
• Annual holiday allowance
• Wellbeing support including online GP access
• Employee discounts across our food & beverage range at our cinemas
• Exclusive discounts and rewards with many big brands through our rewards programme

Equal opportunities

Vue is committed to ensuring that policies, processes and frameworks relating to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning) promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.

Salary: National Minimum Wage