Customer Assistant

Career Choices Dewis Gyrfa Ltd; Gwersyllt; On-site; GBP 10,000 - 18,000; Part time

Job summary

A well-known retail company in the UK is seeking Customer Team Members to join their team. This role involves providing excellent customer service while performing various store tasks, such as re-stocking and maintaining cleanliness. The position offers a pay rate of £12.60 per hour with a flexible working pattern and includes benefits like 31 days of holiday and full paid training. Candidates must be 18 or over. Prioritizing customer satisfaction and teamwork is essential in this dynamic working environment.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Respond to customer queries and promote Co-op products.
• Ensure the store is safe and compliant with regulations.

Skills

Great people skills

Positive approach to change

Flexibility in working hours

Job description

Customer Team Member Location: The Red Lion, Hawarden Road, Hope, Wrexham, LL12 9NG Pay: £12.60 per hour Contract: 12 hours per week regular overtime, 12 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (
11.15pm) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed) You must be aged 18 or over to be a customer team member at Co‑op, as it requires working before 6am or after 10pm.

We're looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers.

We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way.

For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you.

You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service
• Put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better
• Support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal
• Keep shelves stocked and ensure prices, dates, and temperatures are all as they should be
• Help introduce new products and services
• Make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Get involved in all kinds of activities and events

This role would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations – 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).