Customer Assistant

Adecco; Brockenhurst; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading staffing agency in the UK is looking for a Customer Assistant to provide first-class service at train stations. This role involves ensuring safety, assisting customers, and managing station operations. Applicants should have a strong customer service background and effective communication skills. The position requires flexibility with shifts, including early mornings and late nights, and may involve travel to different stations.

Benefits

Duty pass for free travel while on duty

Qualifications

• Strong background in customer service.
• Excellent listening skills for challenging situations.
• Good written communication skills for report production.

Responsibilities

• Effectively operate the gates ensuring safety.
• Deliver excellent customer service by responding to inquiries.
• Report incidents and ensure station safety.
• Undertake ticket checks and report irregularities.
• Wear uniform and ID badge during shifts.

Skills

Customer service background

Effective communication

Listening skills

Written communication

Job description

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Must be able to work a minimum of 3 shifts a week (24 hours or more)

Must be able to work Fridays, Saturdays & Sundays

Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.

Our Customer Assistants will provide first-class service to our customers while ensuring their safety at all times.

They will proactively seek to help customers through clear communication to pass through the station while effectively managing the Automatic Gates.

You will often be the first and last person our customers meet on their journey; therefore, your role as a gate line assistant is vital in upholding safety and service to all SWR customers. You may be required at times to undertake roles such as bus replacement, crown control, and ticket checking. You will be based at your nearest station, but there will be times you are required to travel to other stations. A duty pass will be provided to enable free travel while on duty.

This role requires working as early as 7 am or as late as 11 pm, depending on the shift.

Responsibilities

1. Effectively operate the gates ensuring the safety of all who pass through them.
2. Deliver excellent customer service by responding to customer inquiries quickly and efficiently.
3. Report any incidents and undertake measures to ensure station safety.
4. Undertake ticket checks and pass any irregularities to Revenue Protection.
5. Wear uniform and ID badge when working on shift and traveling to and from that shift.

Experience

We are looking for people with a strong background in customer service. They need to be effective communicators, as this is a customer-facing role, and some situations may be challenging; therefore, excellent listening skills are required. Good written communication skills are also necessary to produce reports. Training will be provided in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.