Customer and Trading Manager - Small Supermarket

Sainsbury's; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in the UK is seeking a Customer & Trading Manager to ensure smooth store operations and deliver excellent customer service. The ideal candidate will manage a team effectively, drive performance, and uphold operational standards. Key responsibilities include overseeing daily activities, handling employee relations, and meeting performance indicators. This role requires previous experience in a fast-paced environment and leadership skills.

Qualifications

• Proven track record in customer service and team coaching.
• Experience in a fast-paced, customer-facing operational role.
• Demonstrated success in leading team performance.

Responsibilities

• Manage store operations daily as the primary manager.
• Ensure efficient and safe customer service delivery.
• Take accountability for team performance and scheduling.

Skills

Customer service excellence

Team leadership

Performance management

Operational execution

Job description

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.