Customer and Trading Manager - Online

Sainsbury’s Group; Halifax; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supermarket chain in Halifax is seeking a manager for their online picking and delivery team. The candidate will be responsible for planning operations, managing performance, and leading a team to provide an excellent shopping experience. Key qualifications include leadership experience in fast-paced environments and a strong customer service focus. The role offers competitive salary and numerous benefits, fostering inclusivity and personal growth.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous line-management responsibilities in a fast-paced, operational environment.
• Track record of delivering brilliant customer service.
• Experience of leading a team in a customer-facing environment.

Responsibilities

• Plan and orchestrate the delivery of online picking and delivery team.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers to ensure a successful shopping experience.

Skills

Team leadership

Customer service

Performance management

Operational leadership

Disciplinary management

Job description

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in‑store customers.
• Collaborate with other managers to ensure the overall store’s shopping experience is successful.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Our online teams work early mornings, picking items for deliveries usually taking place from 04:00–08:00.

Qualifications & Experience

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or similar employee‑relations matters.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment.
• Operational leadership skills, taking responsibility for store operations when senior managers are absent.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
• Has managed employee‑relations issues, including performance and absence management.

Salary and Benefits

Salary will be dependent upon your experience as well as the store size, complexity and location.

• Discount card – 10% discount on shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday and 15% discount at Argos every pay day.
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – opportunity to hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Inclusivity

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We offer enhanced discretionary leave for families and support for carers. Resources are provided to help colleagues understand and support their role and team effectively. Internal colleague networks ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. Mentorship, training and career‑progression pathways help our colleagues grow and succeed. We celebrate diversity through initiatives and events that foster a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.