Customer & Stakeholder Coordinator

Best Apprenticeships; Coventry; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading energy organization in the UK is seeking a Customer & Stakeholder Engagement Advanced Apprentice to enhance customer interactions and support the energy transition. In this role, you'll assist in managing customer relationships, contribute to projects aimed at improving satisfaction, and help design processes for better customer experiences. The position requires effective communication skills and flexibility for onsite meetings and training travel. This apprenticeship offers a chance to gain hands-on experience in a vital industry.

Qualifications

• Strong communication skills to engage with customers and stakeholders effectively.
• Ability to manage customer data and maintain accurate records.
• Flexibility to travel to various locations for meetings and training.

Responsibilities

• Provide support to enhance customer and stakeholder engagement.
• Assist in projects to improve customer satisfaction.
• Facilitate workshops to enhance customer experience.

Skills

Customer engagement

Stakeholder management

Complaint resolution

Process design

Job description

National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We’re 30,000 colleagues strong. In the UK, National Grid don’t generate or sell energy – we join the dots to get energy from A to B.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

As a Customer & Stakeholder Engagement Advanced Apprentice at National Gridyou’llbe part of our Customer Network Development (CND) team, playinga key role in connecting homes, businesses, and communities to the energy network.

Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. The team is committed to building and maintaining strong relationships with customers and industry partners. As a Customer & Stakeholder Engagement Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections. Within this role you, you’ll gain experience in enhancing the customer and stakeholder experience including:

• Providing support to enhance customer and stakeholder engagement by managing complaints, maintaining customer data, and contributing to performance reporting.
• Assisting in key projects and initiatives, including the Quality of Connections customer satisfaction incentive and stakeholder engagement plans.
• Facilitate customer journey workshops and help design processes that improve overall experience and satisfaction.
• Ensure compliance with business management systems and contribute to continuous improvement efforts.
• Provide flexible team support, helping coordinate activities that align with the wider strategy to enhance customer and stakeholder interactions.

Stakeholder and site-based meetings are likely to occur in this role too which may involve travelling to locations that are not your office base. Whilst you do not require a driving license for this role you will be required to ensure that you meet travel requirements to Eakring etc. as required for training, this can be through means of public transport if you do not drive.