Customer Aftercare Executive

Biffa Waste Services; Aylesbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company in Aylesbury is looking for a Reactive Customer Aftercare Executive. This full-time role involves liaising with sales teams, managing client contracts, and handling necessary paperwork. The ideal candidate will have strong customer management skills and the ability to work in a hybrid environment. Competitive salary and benefits including career development opportunities and medical schemes are offered.

Benefits

Career development and training

Medical and dental scheme

24 days holiday plus bank holidays

High street discounts

Family-friendly policies

Qualifications

• Ability to liaise effectively with sales teams and clients.
• Strong organizational skills to manage paperwork and contracts.
• Experience in administrative roles highly valued.

Responsibilities

• Liaise with the Onecall Sales team to set up contracts.
• Manage customer portals and administrative tasks.
• Provide necessary paperwork and support to the Onecall Team manager.

Skills

Sales skills

Negotiation skills

Customer management

Job description

Reactive Customer Aftercare Executive

• Aylesbury with Hybrid Working
• Full Time and Permanent
• Working 3 rotating shifts between 7am – 7pm
• Weekends/Bank holiday working on a scheduled rota basis
• Competitive salary and 15% shift allowance

A quick look at the role.

You will liaise with the Onecall Sales team and set up contracts and follow through with the client too ensure the job has been carried out. The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals and support the Onecall Team manager with any other administrative jobs. Some sales and negotiating skills will be required.

Here's why you'll love it at Biffa

• Career development , training and coaching - because if you don't grow, we don't grow
• Medical and dental scheme for you and your family
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
• Biffa Perkz - high street discounts for you and your family
• Pioneering family-friendly policies

We're here to change the way people think about waste

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.

Dedicated to Diversity

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.