Customer Advisor - Checkouts

B&Q plc; Gravelly Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in the UK is looking for a Checkouts Customer Advisor to join their team. Your key role will be to provide exemplary customer service while assisting customers with their home improvement projects. You will need to handle sales, manage click & collect services, and maintain a welcoming store environment. Ideal candidates will be friendly, eager to learn, and flexible with working hours. This role offers a competitive salary and various employee benefits, aiming to create a supportive workplace.

Benefits

Competitive salary

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Eager to learn and passionate about home improvement.
• Friendly and outgoing nature.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Guide customers on home improvement projects.
• Handle sales and click & collect services.
• Maintain an attractive store layout.
• Deliver excellent customer service at the tills.
• Implement new technologies to enhance customer experience.

Skills

Customer service

Teamwork

Flexibility

Communication

Job description

Job Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Checkouts Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor, an inspiration as well as a guide. You will get to know every customer and their home improvement projects. Sales will be important, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

Responsibilities

• Be an expert advisor, guiding customers on home improvement projects.
• Handle sales and support click & collect services.
• Set up displays and maintain an attractive store layout.
• Deliver excellent customer service at the tills.
• Use new technology and new ways of working to enhance customer experience.

What we need

• Happy to help, eager to learn and just a little bit obsessed with home improvement.
• Friendly and outgoing, with a buzz from helping others.
• Great at working in a team and flexible enough to work a rota that includes weekends, evenings and bank holidays.
• Committed to making B&Q more diverse and representative of the communities we serve.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

Benefits

• A competitive salary.
• An award‑winning pension scheme.
• ShareSave options.
• 6.6 weeks holiday.
• Payroll giving.
• An Employee Assistance Programme.
• Shopping discounts.
• Colleague wellbeing benefits and lots more.
• Generous breaks to make sure you are refreshed and able to perform at your best.