Customer Advisor - Argos (in Sainsbury's)

Sainsbury's; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Norwich is looking for a Night Delivery Assistant to provide excellent customer service while managing deliveries during night shifts. The role includes restocking items, assisting customers, and ensuring the shop floor is tidy. Ideal candidates will be friendly, detail-oriented, and thrive in a fast-paced environment. Competitive benefits including discounts, pension matching, and wellbeing support are offered.

Benefits

Discount card for Sainsbury's and Argos

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Qualifications

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Happy working in a fast-paced, physical environment.
• Prepared to work flexibly and productively across the store.

Responsibilities

• Deliver excellent customer service during night shifts.
• Restock products and maintain a tidy stockroom.
• Assist customers with inquiries on a wide range of products.

Skills

Customer service skills

Ability to work in a fast-paced environment

Teamwork

Attention to detail

Understanding of financial services

Job description

This role is an night delivery assistant role whilst the store is closed, putting away deliveries and picking items for home delivery. The shifts are 2100 - 500 and will be contracted to 3 shifts per week with opportunity for overtime.

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Make sure that the stock room is neat and tidy, and restocking products from deliveries
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Argos stores here.