Customer Advisor - Argos (in Sainsbury's)

Sainsbury’s Group; Kingswear; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major retail company in Kingswear is seeking a Customer Advisor to enhance customer experiences in-store and at collection counters. The role involves assisting customers, processing payments, and maintaining product presentations. Ideal candidates should have a passion for customer service and the ability to thrive in a busy environment. This part-time role offers various employee perks, including discounts and wellbeing support.

Benefits

10% discount card after four weeks

Free food and hot drinks for colleagues

Generous holiday entitlement

Employer-matched pension contributions

Discounted share purchases

Wellbeing support including Employee Assistance Programme

Qualifications

• Must possess a friendly demeanor and genuine enthusiasm for assisting customers.
• Flexible and prepared to learn a variety of skills.
• Open to using new digital tools and technology.

Responsibilities

• Ensure excellent shopping experience by providing great customer service.
• Assist customers by collecting products and processing payments.
• Maintain a tidy stock room and restock products as necessary.

Skills

Customer service

Enthusiasm for helping customers

Attention to detail

Ability to thrive in a fast-paced environment

Job description

Overview

As a Customer Advisor in an Argos store inside Sainsbury's, you’ll provide the very best experience for customers when they visit our stores to shop or collect online orders, helping with questions and offering product recommendations.

Responsibilities

• Ensure customers have an excellent shopping experience by delivering great customer service at the tills, on website screens in-store, and at the collection counter
• Collect products from the stock area for customers, take payments, explain our financial service offerings for certain products, and process refunds
• Keep the stock room neat and tidy and restock products from deliveries
• Be present on the shop floor to assist customers with questions and provide advice on a wide range of products
• Build strong knowledge of our products, services, and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with genuine enthusiasm for helping customers
• Comfortable discussing financial services with customers when buying certain products
• Thrives in a fast-paced, physical, high-energy environment and enjoys being part of a team
• Flexible and prepared to work to a high standard across the store; you’ll be trained in a variety of skills to learn, develop and try new things
• Open to using new digital tools and technology to perform your job brilliantly
• Great attention to detail; keep the store clean and clutter-free to create the best shopping experience

Benefits and rewards

• Discount card — 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, rising to 15% discount at Sainsbury's on Fridays and Saturdays, and 15% off at Argos on every payday
• Free food and hot drinks for colleagues in all stores
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave
• Pension – employer contributions matched between 4-7.5%
• Sainsbury's share schemes – discounted share purchases
• Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more
• Wellbeing support, including free access to an Employee Assistance Programme

Eligibility and working patterns

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK
• Most roles are part-time with shifts including weekdays and weekends; hours are scheduled to fit availability and may vary

Qualifications and inclusion

• We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome
• We offer development opportunities, mentorship, training, and career progression; we celebrate diversity and inclusion
• If you require reasonable adjustments during application or interview, please let us know and we will support you